Part-Time Customer Service Agent
On behalf of our client, a fast-growing Eyewear brand, LUXE TALENT is looking for a Part-Time Customer Service Agent with a good command of English and German, to join a dynamic and easy-going team based in Barcelona.
As Customer Service Agent, you will work in an international team, focusing on the English and German market and customers, and cooperating with other markets, reporting to the Customer Service Coordinator.
Your responsibilities will be:
- Pucking up in-bound calls from customers and from the selling network;
- Managing orders, shipments, garatees in order to give and improve the customer experience;
- Managing complains, offering the best solutions to the customers;
- Problem solving, specially at a logistic level;
- Cooperating with other departments and ensure an excellent communication with Key Accounts and customers.
For the Customer Service Agent we are looking for a client-focused professional with at least 6 months of experience in a similar role, with a of German and fluent in English.
We are looking for a flexible, dynamic, proactive candidate, used to team working, problem solving and fast-learning.
Knowledge and experience with SAP system will be considered a very good asset.
Our client offers:
- Dynamic, friendly and easy-going environments;
- Possibility to grow fast within the company;
- A marvellous office with good public transport connections;